Every now then when you are in business you are going to have an off day. Things are going to go bad. Nothing will work; and nothing ever goes as planned.
Yesterday was one of those days.
I promised you that I would keep you informed about the happenings in my company: U-Save Moving. And I promised that I would share the good with the bad. Today I have to share the bad.
First off let me tall you what I had scheduled. I had a move in East Lansing, Michigan. It was a 3br home with appliances. I had to move this lady from East Lansing to Canton, MI.
I scheduled a one-way 26′ truck with U-Haul and car dolly.
The move was suppose to begin at 7am.
So the day starts like it was suppose to and without any hitches, but it quickly downturns from there.
My employee doesn’t arrive one time and I am calling his phone number incessantly for an hour. Finally, I give up and drive to his house. I bang on his door for a good 15 minutes before he opens up.
Now we are an hour late.
Get to the U-Haul to pick up to the truck and they don’t have it. The general manager, James Brown jr, is rude as hell and basically has an “I don’t care” attitude and tries to make the screw up my fault. Apparently, they called and left a message for me…Never happened. So now, to get the truck we need, I have to drive to St. Johns to get it. A half hour drive.
All the while I calling this lady that I suppose to move and letting her know of everything that is happening. So far she is fine and no problems.
We get to the U-Haul in St. Johns and it closed. Truck is there and so is the car dolly, but no one to man the store. We waited for almost an hour before we decided to leave.
We asked several of the people that were working around this establishment where the people were at, and they all had said the same thing is that the manager arrives when he wants to arrive. Yet the sign on the door clearly states that they were to be open at 9 am. This place is locked up tighter than Ft. Knox.
I call the lady a give her the details. I can’t get the truck as there is no one around so I can’t do her move. I can’t do the move until Tuesday as well are smashed full of work this weekend. She has to be out before the end of the month so as to now pay any more rent on this place.
I refer her to another moving company that may be able to help her. It is the best I can do. I hope they took great care of her.
It was a total comedy of errors, and one I don’t wish to repeat.
I have to take responsibility here. Although much wasn’t my fault per se, it was my responsibility to make it happen and I failed. As result my company is a little tarnished.
I hate it!!!!
Of course I going to do what it takes to make sure that this lady that scheduled me in good faith is handle appropiately so that I can re-establish some goodwill. But her disappointment is well founded.
The test of anyone and any business, is how they handle set backs and bad days. Do you handle it with class, or do you just say “screw it” and move on? How one handles this situation shows the character of you and your business. I prefer to handle it with class.
How would you handle it?
